PRIVACY & COOKIES POLICY

Last updated: September 13, 2026

At BORNEZ, we respect your privacy and are committed to handling your personal information responsibly. We understand that when you visit our website, explore our collections, create an account, place an order, communicate with our customer service team, or otherwise interact with BORNEZ, you may provide information that relates to you.

This Privacy & Cookies Policy explains how information may be collected, used, stored, shared and protected when you visit bornez.com or use services made available through our website.

Our intention is to make our privacy practices clear and understandable. We aim to collect information that is reasonably necessary for operating our website, fulfilling orders, providing customer service, improving our products and services, maintaining website security and communicating with you where permitted.

By using our website, you acknowledge that your information may be handled in accordance with this Privacy & Cookies Policy. Because our website, technology and services may evolve over time, we may update this Policy when necessary. Any revised version will be published on this page together with an updated “Last updated” date.

1. WHO WE ARE

BORNEZ is a Pakistan-based modern House of menswear and lifestyle products. Through our website and related services, we provide customers with access to our products, collections, brand information, customer support and other online services.

Throughout this Privacy & Cookies Policy, the terms “BORNEZ,” “we,” “our,” and “us” refer to the business operating the BORNEZ website and related services.

Our website is available at bornez.com.

This Policy applies to information collected through our website and through interactions associated with our online services. If you contact us regarding an order, product, return, exchange, account or other customer-service matter, the information you provide may also be handled in accordance with this Policy.

If you have questions regarding this Privacy & Cookies Policy or the way we handle information, you may contact BORNEZ through the contact information provided on our website.

2. INFORMATION WE MAY COLLECT

When you interact with BORNEZ, we may receive information directly from you. We may also receive certain technical information automatically when you browse or interact with our website.

The type and amount of information we collect depends on how you use our website. For example, someone simply browsing our collections may provide very little personal information, while a customer placing an order may provide information necessary for payment, delivery and customer support.

2.1 Information You Provide to Us

When you communicate with BORNEZ or use certain features of our website, you may voluntarily provide information such as your name, email address, telephone or mobile number, shipping address, billing address, city and country.

This information may be provided when you create an account, place an order, contact customer support, subscribe to communications, request assistance, submit feedback, or otherwise interact with our website.

We use this information primarily so that we can respond to your request, provide the service you have asked for, communicate with you regarding an order or otherwise operate the service you have chosen to use.

2.2 Order Information

When you place an order with BORNEZ, additional information may be associated with that transaction.

This may include details about the products you purchase, selected sizes and colors, your order number, shipping information, billing information, delivery status and information relating to returns or exchanges.

Order information allows us to identify your purchase, process and fulfill your order, arrange delivery, communicate important updates and provide assistance if you contact us after your purchase.

We may also need to retain certain transaction-related information for legitimate business, accounting, customer-service, fraud-prevention or legal purposes.

2.3 Account Information

If account functionality is available and you choose to create an account, we may collect information necessary to establish and maintain that account.

This may include your name, email address, account information and login-related information.

An account can allow you to access certain website features more conveniently and may help us associate your purchases and preferences with your account.

We aim to collect information that is reasonably necessary for the relevant service. We do not intend to collect unnecessary personal information simply because it may technically be possible to do so.

2.4 Communications and Customer Service

When you contact BORNEZ, we may retain information contained in your communication so that we can properly respond and maintain an appropriate record of the interaction.

For example, this may include email correspondence, WhatsApp or other customer-service communications, customer questions, product feedback, complaints and requests concerning returns or exchanges.

Keeping appropriate communication records can help us understand the history of a customer-service matter, prevent customers from having to repeatedly explain the same issue and improve the quality of our support.

2.5 Website and Technical Information

When you visit bornez.com, certain technical information may be collected automatically depending on the technologies, hosting services, security tools, analytics services and other functionality currently installed on our website.

This information may include your IP address, browser type, device type, operating system, approximate location derived from your IP address, pages visited, referring website, date and time of your visit, website interactions and technical information required for website security and operation.

Technical information does not necessarily identify you by name. However, some technical information may be capable of being associated with other information depending on the technology being used and the circumstances in which it is collected.

We may use this information to help operate the website, understand technical problems, maintain security, identify unusual activity and improve website performance.

3. HOW WE USE YOUR INFORMATION

BORNEZ may use information collected through our website for several purposes connected with operating our business and providing services to customers.

We do not intend to collect personal information simply for the sake of collecting it. Our aim is to use information for purposes that are reasonably connected with the services we provide and the way you interact with BORNEZ.

3.1 Processing and Fulfilling Orders

When you place an order, we may use the information associated with that order to process your purchase and fulfill your request.

This may involve confirming the order, processing the payment through the applicable payment provider, preparing the products for delivery, arranging shipment, providing order updates and handling any return or exchange associated with the purchase.

Certain information may need to be shared with service providers involved in completing the transaction, such as payment and delivery providers. We aim to provide such parties with information that is reasonably necessary for the service they are performing.

3.2 Providing Customer Service

We may use information to respond to customer questions, investigate problems, handle complaints and provide assistance relating to our products and services.

For example, if you contact us regarding an order that has not arrived, a product question, a return request or an exchange, we may need to review information associated with your account, order or previous communication to provide an appropriate response.

3.3 Operating and Maintaining Our Website

Information may also be used to operate, maintain and improve the technical functionality of bornez.com.

This may include identifying technical problems, improving website performance, maintaining account and shopping functionality, protecting the website against unauthorized activity and helping to prevent fraud or abuse.

Technical information may also help us understand how different devices and browsers interact with our website so that we can improve the overall customer experience.

3.4 Improving BORNEZ

We may use information, including aggregated or otherwise appropriately analyzed information, to understand how visitors and customers interact with our website.

For example, we may look at which pages receive attention, which products visitors are interested in, how customers navigate through the website and whether improvements to our website are working as intended.

These insights can help us improve our website structure, customer experience, product presentation and services.

3.5 Communications

Where permitted and where you have chosen to receive marketing communications, BORNEZ may use your contact information to send communications relating to our collections, products, brand activities and offers.

These communications may include information about new collections, product launches, special releases, events, brand stories, campaigns and other BORNEZ updates.

You may unsubscribe from marketing communications at any time. Choosing not to receive marketing communications does not necessarily prevent us from sending essential service communications relating to transactions or services you have requested.

4. PAYMENT INFORMATION

When you purchase products from BORNEZ, payment information may be processed through the payment provider made available for the relevant transaction.

Depending on the payment method available on our website, the payment provider may process information such as card details, payment credentials, transaction information and billing information.

Payment information is generally required so that the selected payment method can authorize and complete your transaction.

BORNEZ does not intend to store complete payment-card information on its own systems unless this is specifically required and lawfully implemented.

Where payment processing is performed by a third-party payment service, that provider may process your information under its own privacy policy and terms.

Customers should review the relevant payment provider’s privacy information where appropriate, particularly when providing financial or payment-related information.

5. SHIPPING & DELIVERY

When you purchase a product from BORNEZ, certain information is necessary to deliver your order to you.

This may include your name, telephone number, shipping address, order number and other delivery information required to complete the shipment.

We may provide this information to shipping or delivery providers involved in fulfilling your order. The information shared should be limited to what is reasonably necessary to perform the delivery service.

For example, a delivery provider may need your name, phone number and delivery address in order to identify the recipient and successfully deliver the package.

Shipping-related information may also be used to provide order updates, investigate delivery issues and assist with returns or exchanges.

6. SERVICE PROVIDERS

BORNEZ may rely on third-party service providers to help operate different parts of our website and business.

Depending on the services currently used by BORNEZ, these providers may support areas such as website hosting, e-commerce functionality, payment processing, shipping and delivery, email communications, customer support, analytics, security, advertising and other technical services.

A service provider may process information on our behalf when performing a service for BORNEZ. In other circumstances, a third party may process information independently under its own terms and privacy policy.

The actual providers used by BORNEZ may change over time as our website and business develop. We therefore recommend that this Policy be reviewed whenever significant website applications, payment services, analytics tools, advertising technologies or other third-party services are added or changed.

7. COOKIES

BORNEZ may use cookies and similar technologies when you visit our website.

A cookie is a small piece of information that a website may store on your device. Cookies can allow a website to recognize certain information about your browser or session and can help the website remember certain choices.

Cookies can be used for several purposes. For example, they may help us remember your preferences, maintain your shopping session, keep products in your shopping cart, support checkout functionality, improve website performance, understand how visitors use the website and support website security.

Some cookies may be necessary for the website to function correctly, while others may provide additional functionality or help us understand website usage.

The specific cookies and similar technologies used by BORNEZ may change as our website, applications and services develop.

8. TYPES OF COOKIES

8.1 Strictly Necessary Cookies

Strictly necessary cookies support essential website functions.

These cookies may be required for features such as shopping carts, checkout, login sessions, security and basic website navigation.

Without certain essential cookies, parts of the website may not function correctly. For this reason, these cookies may not be treated in the same way as optional analytics or marketing cookies.

8.2 Functional Cookies

Functional cookies may allow the website to remember certain preferences or choices made during your visit.

Depending on the functionality available on our website, this may include preferences relating to language, region, browsing settings or other choices that make your experience more convenient.

The purpose of these technologies is generally to make the website operate in a way that is more relevant to your selected preferences.

8.3 Analytics Cookies

Where analytics services are enabled, analytics cookies or similar technologies may help BORNEZ understand how visitors use the website.

For example, analytics information may help us understand how many people visit the website, which pages receive attention, how visitors move through the website and whether changes to the website improve the customer experience.

Analytics information can provide useful insights without necessarily requiring us to know the identity of every visitor.

8.4 Advertising and Marketing Cookies

If BORNEZ uses advertising platforms or similar tracking technologies, those technologies may help us understand the performance of advertising campaigns.

They may allow us to measure whether an advertisement generated a visit, understand campaign performance, measure conversions or present BORNEZ advertising to audiences that may be interested in our products.

BORNEZ will only use these technologies to the extent permitted by applicable law and our configured consent mechanisms.

9. THIRD-PARTY TECHNOLOGIES

Certain functions of our website may depend on technology provided by third parties.

Depending on the services that are active on bornez.com, these technologies may include analytics services, advertising platforms, payment providers, social-media integrations, e-commerce applications and website security services.

Third-party technologies may operate independently from BORNEZ and may collect or process information according to the relevant provider’s own privacy policy.

Because websites and applications change over time, the exact third-party technologies used by BORNEZ should be reviewed whenever a new application, analytics service, advertising pixel, payment method or other technology is installed.

This distinction is important because a privacy policy should describe the technologies that are actually used by a website rather than listing every technology that might potentially be used in the future.

10. HOW YOU CAN CONTROL COOKIES

You can control certain cookies through the settings available in your web browser.

Most modern browsers provide controls that allow users to view stored cookies, delete cookies, block cookies, restrict third-party cookies or receive warnings before certain cookies are stored.

The exact controls available depend on the browser and device you use.

Please understand that blocking or deleting certain cookies may affect how bornez.com operates. In particular, disabling essential cookies may interfere with functions such as shopping carts, checkout, login sessions, security features and other essential website functionality.

If BORNEZ provides a cookie-consent mechanism, that system may also provide options for managing certain non-essential cookie preferences.

11. MARKETING COMMUNICATIONS

If you choose to subscribe to BORNEZ marketing communications, we may use the contact information you provide to send you information about our products, collections and brand activities.

Depending on our communication program, these messages may include information about new products, new collections, special releases, events, brand stories, campaigns and offers.

We aim to send marketing communications in accordance with applicable requirements and your choices.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting BORNEZ through our website.

Please note that unsubscribing from marketing communications does not necessarily stop essential communications relating to a transaction or service. For example, customers may still receive order confirmations, shipping notifications, return-related communications or customer-service messages that are necessary to provide a requested service.

12. DATA SHARING

BORNEZ does not intend to sell your personal information as a standalone business activity.

However, operating an online business may require us to share certain information with service providers and other parties where reasonably necessary.

For example, information may be shared with payment providers to process transactions, delivery companies to fulfill orders, website and e-commerce providers to operate our online services, technology providers to provide technical functionality, analytics providers where enabled, customer-service providers and marketing providers where applicable.

We may also disclose information where reasonably necessary to prevent fraud, protect our website, protect customers, enforce our terms, protect our legal rights or comply with applicable law or legal process.

Where information is shared with a service provider, the information should generally be limited to what is reasonably necessary for the relevant purpose.

13. DATA RETENTION

BORNEZ does not intend to keep personal information indefinitely without a legitimate reason.

The length of time information is retained may depend on the nature of the information, why it was collected and whether there is an ongoing business, customer-service, legal or regulatory reason to retain it.

For example, information may need to be retained for a period associated with completing an order, providing customer support, managing returns and exchanges, maintaining appropriate business records, resolving disputes, preventing fraud or satisfying legal, accounting or regulatory requirements.

When information is no longer reasonably required, we may delete it, anonymize it or securely archive it, subject to applicable legal requirements and legitimate business needs.

14. DATA SECURITY

BORNEZ takes reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, disclosure and destruction.

Security measures may include technical, organizational and administrative practices appropriate to the nature of the information and the services being provided.

However, no website, internet transmission, electronic storage system or method of transferring information can be guaranteed to be completely secure.

For this reason, while we work to protect information responsibly, we cannot guarantee absolute security of information transmitted to or stored through electronic systems.

Customers should also take reasonable steps to protect their own account credentials and should avoid sharing passwords or other account information with unauthorized persons.

15. CHILDREN’S PRIVACY

The BORNEZ website is intended for a general audience and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to BORNEZ improperly or in circumstances where such collection should not have occurred, please contact us so that we can review the situation and take appropriate action where necessary.

16. YOUR PRIVACY CHOICES

Depending on applicable law and the circumstances in which your information is processed, you may have certain rights or choices concerning your personal information.

These may include the ability to ask about personal information held about you, request correction of inaccurate information, request deletion where appropriate, withdraw consent where processing is based on consent, unsubscribe from marketing communications, manage certain cookie preferences and ask questions about how your information is used.

The availability and scope of these rights can depend on applicable law and the particular circumstances of the request.

When you make a privacy-related request, BORNEZ may need to verify your identity before completing the request. This is intended to help protect personal information from unauthorized access or disclosure.

To make a privacy request or ask a question about your information, please contact BORNEZ using the contact information provided on our website.

17. INTERNATIONAL VISITORS

BORNEZ is based in Pakistan, but bornez.com may be accessible to visitors from other countries.

If you access our website from outside Pakistan, information you provide or information collected through your use of the website may be processed in Pakistan or in another country where BORNEZ or its service providers operate.

Privacy and data-protection laws differ between countries. As BORNEZ develops its international presence and services, we may introduce additional regional privacy notices or modify this Policy where required by applicable law.

If you access BORNEZ from another country, you should consider the information contained in this Policy together with any additional privacy notice that may apply to your location.

18. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, platforms or services.

These links may be provided for convenience, additional information or access to services that are not operated by BORNEZ.

When you leave bornez.com and visit a third-party website, that website may collect and process information according to its own privacy policy and terms.

BORNEZ is not responsible for the privacy practices, security practices or content of websites that we do not operate.

We recommend reviewing the privacy policy and terms of any third-party website before providing personal information.

19. CHANGES TO THIS POLICY

BORNEZ may update this Privacy & Cookies Policy from time to time.

Changes may become necessary as our business develops, new products or services are introduced, website functionality changes, new technologies are implemented, our data practices change or applicable laws and regulatory requirements develop.

When we make changes, the revised Policy will be published on this page.

The “Last updated” date at the beginning of this Policy will also be revised so that visitors can see when the Policy was most recently updated.

We encourage visitors to review this page periodically to remain informed about how BORNEZ handles personal information and cookies.

20. CONTACT BORNEZ

If you have questions about this Privacy & Cookies Policy, your personal information or the way BORNEZ handles information, please contact us through the contact information made available on our website.